REFUND POLICY

PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE PURCHASING A SUBSCRIPTION, SUBMITTING A BANK TRANSFER, OR PROCESSING STUDENT PAYMENTS THROUGH STUDIO MANAGEMENT PRO.

This Refund Policy details the terms, conditions, and procedures governing refund requests, billing adjustments, payment disputes, and chargebacks for Studio Management PRO, owned and operated by 4Sight Designz Ltd. ("Company", "4Sight", "we", "us", or "our").

This policy applies to two distinct operational tiers on the Platform:

1. SaaS Platform Subscriptions: Fees paid by Studio Owners / Subscribers directly to 4Sight Designz Ltd. for access to Studio Management PRO.
2. Studio End-User Transactions: Class fees, workshop payments, tuition, and costume charges paid by students, dancers, or parents directly to a Studio Owner via integrated payment tools.

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1. SAAS PLATFORM SUBSCRIPTIONS (SUBSCRIBER TO 4SIGHT)

1.1 Non-Refundable Standard Subscriptions

Except as expressly set forth in this Policy or mandated by statutory law, all platform subscription fees paid to 4Sight Designz Ltd.—including monthly plan renewals, annual plan pre-payments, add-on module fees, and setup charges—are non-refundable.

SAAS SUBSCRIPTION REFUND ELIGIBILITY

1.2 Monthly Subscriptions

Monthly subscriptions are billed in advance. When a Subscriber cancels a monthly subscription:

• The cancellation takes effect at the end of the current billing cycle.
• Subscriber maintains full access to Studio Management PRO through the remainder of the active prepaid billing month.
• No partial or pro-rated refunds will be issued for unused days within a monthly billing cycle.

1.3 Annual Subscriptions (14-Day Refund Window)

Subscribers who purchase or renew an annual subscription are eligible for a full refund of the annual plan fee if a written request is submitted within fourteen (14) calendar days of the initial invoice date or automatic renewal date.

• If a refund is granted during the 14-day window, 4Sight Designz Ltd. reserves the right to deduct standard merchant processing fees incurred during payment processing (e.g., WiPay or bank processing fees).
• Refund requests submitted after fourteen (14) calendar days from the invoice date will not be honored, and service will remain active until the end of the paid annual term.

1.4 Free Trials & Trial Upgrades

When a studio account transitions from a free trial to a paid subscription, the selected payment method is charged immediately upon conversion. It is the account holder's responsibility to cancel a trial prior to the trial expiration date if they do not wish to convert to a paid subscription.

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2. REFUND PROCEDURES BY PAYMENT METHOD

2.1 WiPay & Online Credit/Debit Card Payments

For subscriptions paid via the integrated WiPay Payment Gateway or credit card processors:

• Approved refunds will be credited back exclusively to the original credit/debit card used for the transaction.
• Please allow five (5) to ten (10) business days for refunded amounts to reflect on card statements, depending on bank acquiring settlement schedules.

2.2 Direct Bank Transfer Payments

For subscriptions paid via Direct Bank Transfer (EFT, direct deposit, or wire transfer) to 4Sight Designz Ltd.'s bank accounts:

• Approved refunds will be remitted via bank transfer to a validated account held in the legal name of the Subscriber.
• Refunds will not be remitted to unverified third-party bank accounts.
• Any third-party bank wire or processing fees associated with remitting the refund transfer will be deducted from the net refunded balance.

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3. EXCEPTIONS & PLATFORM SLA CREDITS

3.1 Service Downtime SLA Violations

If Studio Management PRO experiences extended, unannounced operational platform outages exceeding SLA thresholds (excluding planned maintenance windows) as verified by 4Sight system monitoring, 4Sight Designz Ltd. may, at its sole discretion, issue pro-rated service credits or billing extensions to affected active subscribers. Service credits possess no cash value and cannot be redeemed for currency refunds.

3.2 Duplicate Charges

In the event of a technical glitch, double-billing, or system error resulting in duplicate invoice charges, 4Sight Designz Ltd. will issue a 100% refund for the duplicate amount immediately upon verification.

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4. CHARGEBACKS & PAYMENT DISPUTES

Subscribers agree to contact 4Sight Designz Ltd. support at billing@4sightdesignz.com to resolve any billing discrepancies or billing errors before initiating a credit card chargeback or bank payment dispute.

If a Subscriber initiates an unauthorized credit card chargeback or payment reversal through WiPay or an issuing bank:

• 4Sight Designz Ltd. reserves the right to immediately suspend or restrict access to the Subscriber's Studio Management PRO account and underlying studio database.
• A dispute administrative fee of $50.00 USD (or local TTD equivalent) plus chargeback penalty fees assessed by payment processors will be added to the Subscriber’s outstanding balance.
• Reinstatement of suspended accounts will occur only after all disputed amounts, chargeback fees, and past-due balances are settled in full.

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5. STUDIO END-USER TRANSACTIONS (STUDENT TO STUDIO OWNER)

5.1 Independent Studio Relationship

Studio Management PRO provides software tools that enable Studio Owners to manage schedules, workshops, classes, and process tuition or event payments from their students, dancers, and parents.

4SIGHT DESIGNZ LTD. IS NOT A PARTY TO TRANSACTIONS BETWEEN STUDIO OWNERS AND THEIR STUDENTS, DANCERS, OR PARENTS.

5.2 Studio Owner Responsibility

• Each Studio Owner is solely responsible for establishing, publishing, and enforcing their own refund, cancellation, tuition, and workshop policies for their students.
• Any refund requests, tuition disputes, class cancellations, or event chargebacks arising between a student/parent and a studio must be handled directly between the student/parent and the Studio Owner.
• 4Sight Designz Ltd. will not issue refunds, arbitrate tuition disputes, or reverse student payments made to Studio Owners.

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6. SUBMITTING A REFUND REQUEST

To request a refund under the eligible conditions outlined in Section 1, account administrators must submit a formal written request containing:

1. Studio Name & Account ID
2. Account Holder Full Name & Registered Email
3. Invoice Number & Payment Reference Code
4. Detailed reason for the refund request

Submit refund requests to: Email: billing@4sightdesignz.com
Support Portal: support@4sightdesignz.com

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7. CONTACT INFORMATION

For billing questions, refund status updates, or account inquiries, please contact us at:

4Sight Designz Ltd.
Owner & Operator of Studio Management PRO
Attention: Billing Department
Email: billing@4sightdesignz.com
Legal Inquiries: legal@4sightdesignz.com
Website: https://4sightdesignz.com